Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

Are Koi Footwear products vegan?

Yes, we are proud to be 100% PETA-approved vegan. We do not use any animal-derived materials in our footwear, ensuring your style is entirely cruelty-free.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 28-day return window from the date you receive your order. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a refund.

How do I know which size to order?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-heel sandals.

Which payment methods do you accept?

We accept all major credit and debit cards, PayPal, and ‘Buy Now, Pay Later’ options including Klarna and Clearpay for flexible payment scheduling.

Do you restock sold-out items?

Many of our core styles are restocked regularly. We recommend signing up for back-in-stock notifications on the specific product page so you are alerted the moment they return.